TOPS Software LLC - » NPS Survey Questions

NPS Survey Questions

Organization Name(Required)

Question 1 - Select Your Role(Required)

Title: Please select the option(s) below that best describes your role in your organization

Question 2 - Product(Required)

TOPS [ONE] is easy to use

Please enter a number from 1 to 4.

TOPS [ONE] has the functionality I need to be successful

Please enter a number from 1 to 4.

TOPS [ONE] is continually adding new features I need

Please enter a number from 1 to 4.

TOPS [ONE] is fast and reliable when I use it

Please enter a number from 1 to 4.

Comments:

Question 3 - Value of Product(Required)

Choosing TOPS [ONE] has helped me by making my job easier

Please enter a number from 1 to 4.

Choosing TOPS [ONE] has helped me by making it easier to communicate with my boards/owners

Please enter a number from 1 to 4.

Choosing TOPS [ONE] has helped me by providing information that is accessible when I need it

Please enter a number from 1 to 4.

Choosing TOPS [ONE] has helped me by reducing my workload with automation

Please enter a number from 1 to 4.

Comments

Question 4 - Customer Service/Support(Required)

Rate your Customer Service/Support experience for quality of the overall purchasing experience

Please enter a number from 1 to 4.

Rate your Customer Service/Support experience for quality of implementation/training

Please enter a number from 1 to 4.

Rate your Customer Service/Support experience for quality of technical support

Please enter a number from 1 to 4.

Rate your Customer Service/Support experience for quality of your Customer Success Manager

Please enter a number from 1 to 4.

Question 5 - Knowledge Resources(Required)

Regarding TOPS [ONE] Knowledge Resources, the quality of knowledge articles is excellent

Please enter a number from 1 to 4.

Regarding TOPS [ONE] Knowledge Resources, the training videos have helped me learn the TOPS [ONE] system

Please enter a number from 1 to 4.

Regarding TOPS [ONE] Knowledge Resources, the content I need is easy to find

Please enter a number from 1 to 4.

Comments

Question 6

What do you like the most/least regarding your TOPS [ONE] experience?

Question 7(Required)

Please enter a number from 1 to 4.

Would you recommend TOPS [ONE] to others?